Application Management & Support Services
Application Management and Support services (AMS) deliver business value by lowering the cost of operations through increased efficiency, flexible commercial models, and enhanced service management with extended ITIL frameworks.
What We Do
We apply our manufacturing industry knowledge and a holistic approach that considers business requirements and their impact on IT SLAs. Customers determine the right level of control with complete transparency to operations. This approach enables our clients to achieve a 15%-25% cost reduction in support costs without compromising quality.
Production Support
- Business advisory services
- User support
- Hot fixes
- Application monitoring
- 24×7 incident management
- Problem management
- Configuration management
Maintenance
- Application support
- Minor enhancements
- Database administration
- Release management
- Regulatory support
Application Management & Support Overview
AMS is more than just “keeping the lights on”. Manufacturers want transparency and control of operations while achieving cost savings. This requires an understanding of how business requirements impact IT SLAs and flexible delivery models to fit specific client needs.
