Managed Services

1. Centers of Excellence (COE):


2. Hybrid Captive Services: Approach Strategy


Build (Plan)


Estimated: 3 to 4 weeks

  • Set up the captive centers with client oversight
  • Analyze, agree People, Process & Tech needs
  • Define and agree on org. structure, people planning
  • Facility planning & financials
  • Define, agree, implement service framework strategy
  • Assess, plan, build IT infrastructure needs

Setup (Transition)


Estimated: 5 to 6 weeks

  • Source resources, onboard people, training schedule,
  • Agree on to-be processes and governance methodology
  • Install, configure, secure, manage the network, remote access, systems.

Manage (Production)


Live

  • Commence production service operations as per shift schedules
  • Review reports (weekly, monthly, quarterly)

3. COE – Payments


EMV certifications pose an ongoing challenge as they are a critical requirement for payments processing yet take up a lot of an organization’s bandwidth.

We can set up Payments Center of Excellence to deliver a set number of certifications for a fixed cost.

Talk to us today about how you can manage your costs, resources, and increase your payments efficiency

4. COE – Fund Administration


ThoughtFocus efficiently manages back-office and middle-office Fund Administration services for leading private equity companies.

From shadow accounting to corporate finance, your organizational needs can be covered by your COE.

We have a proven history of experience and domain expertise in Financial Services, which we leverage to give you a competitive advantage.

5. COE – Infrastructure


We will create your COE to provide infrastructure services, including help desk, network management, and systems management.

We extend your team’s capabilities with a comparable skill level and better value.

6. COE – Automation


Through a COE and as a part of our Intelligent Automation services, we bring these technologies to your organization to optimize efficiency and manage your costs.

7. BPO/KPO


ThoughtFocus specializes in working with clients to move existing processes to a managed service, achieving improved accuracy and reduced costs.

ThoughtFocus provides business process management and engineering support to a wide range of financial services clients

Risk Governance

  • Risk Assessment
  • Financial Analysis
  • Reporting And Auditing
  • Vendor Reconciliation
  • Credit and Loan Controls
  • Compliance

Financial Accounting

  • Reconciliation Services
  • Planning & Budgeting
  • Assets Accounting
  • Accounts Payables

Tax Services

  • Tax Preparations
  • Credit & Benefits Research
  • Tax Verifications
  • Income Tax Accounting Back Office

Order to Cash

  • Order Management
  • Billing and Invoicing
  • Payable Processing

8. Application Management Services


  • Cost savings can often be realized by moving to a managed applications approach. We employ a formal transition process which aims to replicate in-house capabilities.
  • The key to the transition process is to allow the offshore support team to ramp up on application expertise without affection current operations.
  • It is also ideal to transition dev-ops and release management to the support operation to facilitate seamless interaction between development and production.
  • An important goal for this process is to reduce overall management cost while improving risk control.

9. Cloud Managed Services


Service Offerings

  • Cloud Readiness Assessment: Perform readiness assessment and developing a business case
  • Cloud Integration Roadmap: Define strategy to implementation roadmap, including portfolio optimization
  • Cloud Integration Implementation: Define and develop integration solution architecture, and provide end to end implementation services