Managed Services
1. Centers of Excellence (COE):
2. Hybrid Captive Services: Approach Strategy
Build (Plan)
Estimated: 3 to 4 weeks
- Set up the captive centers with client oversight
- Analyze, agree People, Process & Tech needs
- Define and agree on org. structure, people planning
- Facility planning & financials
- Define, agree, implement service framework strategy
- Assess, plan, build IT infrastructure needs
Setup (Transition)
Estimated: 5 to 6 weeks
- Source resources, onboard people, training schedule,
- Agree on to-be processes and governance methodology
- Install, configure, secure, manage the network, remote access, systems.
Manage (Production)
Live
- Commence production service operations as per shift schedules
- Review reports (weekly, monthly, quarterly)
3. COE – Payments
EMV certifications pose an ongoing challenge as they are a critical requirement for payments processing yet take up a lot of an organization’s bandwidth.
We can set up Payments Center of Excellence to deliver a set number of certifications for a fixed cost.
Talk to us today about how you can manage your costs, resources, and increase your payments efficiency
4. COE – Fund Administration
ThoughtFocus efficiently manages back-office and middle-office Fund Administration services for leading private equity companies.
From shadow accounting to corporate finance, your organizational needs can be covered by your COE.
We have a proven history of experience and domain expertise in Financial Services, which we leverage to give you a competitive advantage.
5. COE – Infrastructure
We will create your COE to provide infrastructure services, including help desk, network management, and systems management.
We extend your team’s capabilities with a comparable skill level and better value.
6. COE – Automation
Through a COE and as a part of our Intelligent Automation services, we bring these technologies to your organization to optimize efficiency and manage your costs.
7. BPO/KPO
ThoughtFocus specializes in working with clients to move existing processes to a managed service, achieving improved accuracy and reduced costs.
ThoughtFocus provides business process management and engineering support to a wide range of financial services clients
Risk Governance
- Risk Assessment
- Financial Analysis
- Reporting And Auditing
- Vendor Reconciliation
- Credit and Loan Controls
- Compliance
Financial Accounting
- Reconciliation Services
- Planning & Budgeting
- Assets Accounting
- Accounts Payables
Tax Services
- Tax Preparations
- Credit & Benefits Research
- Tax Verifications
- Income Tax Accounting Back Office
Order to Cash
- Order Management
- Billing and Invoicing
- Payable Processing
8. Application Management Services
- Cost savings can often be realized by moving to a managed applications approach. We employ a formal transition process which aims to replicate in-house capabilities.
- The key to the transition process is to allow the offshore support team to ramp up on application expertise without affection current operations.
- It is also ideal to transition dev-ops and release management to the support operation to facilitate seamless interaction between development and production.
- An important goal for this process is to reduce overall management cost while improving risk control.
9. Cloud Managed Services
Service Offerings
- Cloud Readiness Assessment: Perform readiness assessment and developing a business case
- Cloud Integration Roadmap: Define strategy to implementation roadmap, including portfolio optimization
- Cloud Integration Implementation: Define and develop integration solution architecture, and provide end to end implementation services
