ServiceNow Senior Software Developer

Location: Gurgaon, India
Business unit: Technology
Primary skill: ServiceNow



ThoughtFocus, is seeking a Senior Software Developer- ServiceNow for Technology Team at the Centre of Excellence in Gurgaon.


·         Create technical documentation for designs highlighting the process flow diagrams, unit tests and validation checks

·         Writing and delivering high quality code within estimated timelines

·         Lead technical and operations reviews

·         Architect ServiceNow features and functionalities

·         Mentor team members effectively to boost overall productivity

·         Meeting and being responsible for project and task related delivery timelines

·         Create and manage automated deployments

·         Build and share reusable components

·         Knowledge sharing and training the team on your specialized skills


  • 4-6 years of total experience in Software Design and Development
  • 3+ yrs. of ServiceNow development and customization experience
  • Coding experience with ServiceNow modules like Incident, Problem, Change, Knowledge Management, Service Catalog, Request Fulfilment
  • Experience in developing custom Workflows in ServiceNow
  • JavaScript debugging skills to debug and diagnose issues efficiently
  • Ability to independently define and present the technical architecture for ServiceNow development tasks
  • Ability to review and mentor the team members
  • Excellent written and verbal communication skills
  • Excellent Problem Solving Skills with ability to handle and address complexity under pressure


Additional Experience:

  • Experience in Banking or Finance Domain
  • 1+ years of CSS experience, JavaScript, jQuery and HTML5
  • Experience in .Net based Web Application frameworks
  • Experience in writing SQL queries and Stored Procedures
  • Experience in working on JIRA and Confluence





ThoughtFocus is a privately held IT services, software engineering and business process management firm with offices in the US, India and the Philippines. It helps clients in the financial services, manufacturing, education, aerospace and technology industries with their key business and technology challenges. ThoughtFocus brings critical program acceleration to client initiatives while minimizing costs and risks with intellectual capital, technical and process frameworks, operating models and software infrastructure


We have 1,300+ employees globally and are growing rapidly across all its offices. In the US ThoughtFocus has offices in California, New York, New Jersey, Wisconsin, Georgia and Texas. As an organization, ThoughtFocus strives to build lasting relationships.


The global team at ThoughtFocus is a diverse mix of people from different countries, backgrounds and areas of expertise. Working at ThoughtFocus requires you to be comfortable in a high-energy environment where collaboration is the norm, not the exception. We expect our employees to be self-starters who constantly look for opportunities to grow their own skills and improve the company. If you have the ability to excel in a fast moving global company, ThoughtFocus is the place for you. Within a broad framework of teamwork, knowledge sharing, and collaboration, we encourage our associates to achieve and excel in ways they may never have imagined for themselves. We value outstanding performance and provide our associates with well-defined career paths. Further information is available at