Mortgages and Lending

Financial Services

ThoughtFocus brings nearly 20 years of experience in providing advanced and technology-enabled solutions and services to a broad range of banking and mortgage servicer clients. We are a recognized leader and trusted advisor to clients who rely on us to implement optimized workflow processes and balanced automation.

ThoughtFocus provides clients with the most cost effective and efficient solutions to maximize production and reduce internal costs without disrupting client operations and personnel.

Mortgage Services Portfolio


  • Loan origination and processing
  • Task level workflow process optimization
  • Post-close auditing and reporting
  • Quality control auditing and reporting
  • Regulatory compliance and reporting
  • Customer support and advocacy services
  • Customer retention and loyalty program services
  • Business intelligence and data analytics services

Technology Services Portfolio


  • Advanced Optical Character Recognition (OCR) and document management solutions with seamless integration to legacy and commercial Loan Origination System (LOS) and Enterprise Content Management (ECM) systems
  • Proprietary chatbot application framework using Natural Language Processing (NLP) and IBM Watson cognitive computing capabilities
  • Our AccueBot tools can be applied to any process workflow to achieve efficiency gains through Robotic Process Automation (RPA)
  • Extensive experience in business intelligence and data analytics to provide mortgage and predictive analytics solutions for operational insights

The business of providing clients with responsive and high-quality financial products and services has become increasingly complex. Market pressures to transform the user experience, siloed data and paper-driven processes have all contributed.

At ThoughtFocus, our approach is to keep things simple with well balanced and non-disruptive services and technology solutions to support our clients’ customer experience from start to finish.