Enterprice Resource Planning

Enterprise resource planning (ERP) solutions integrate key business and management processes, providing a high-level view to an organization's business. ERP integrates fragmented business operations, often replacing multiplicity of legacy systems in the process. The ERP opportunity for an organization lies in a fundamental change in business operations focused on the guts of an enterprise: channel management, supply chain optimization, demand forecasting and other operations that can maximize customer service levels, minimize inventory levels and control other costs. These guts applications can be dramatically changed by examining overall business processes, rethinking organizational authority and responsibilities, and selecting and implementing appropriate ERP applications to focus on these areas.

• ThoughtFocus has a rich experience in implementing leading ERP packages.
• ThoughtFocus provides an entire range of end-to-end services including business process optimization, product implementation, customization, developing interface tools between ERP tools and other systems, and optimization and support of ERP implementation.
• ThoughtFocus has also set up competency centers for leading ERP products like Oracle/Peoplesoft, Infor/SSA Global, SAP
• houghtFocus is geared to provide effective support to all clients worldwide, as well as develop internal competencies.

Our offerings and approach

ThoughtFocus provides value-added services in aligning the organization towards ERP implementation and optimization to ensure that organizational vision and strategy are integrated with the ERP vision. To derive maximum benefit from ERP implementations and to ensure that ERP is truly used as decision a support system, ThoughtFocus integrates transformation across the three poles: people, process and technology.

The transformational agenda commences by assisting organizations in aligning the strategy, defining requirements, planning the information systems road map, selecting ERP products to match the organization's requirements in terms of people, process and technology, identifying change measures to ensure acceptability, and optimizing already implemented solutions to ensure maximization of benefits. The various services offered in this arena include:

• Strategy Phase
• IT strategy formulation
• Benchmarking
• Business process optimization
• Change management

Build Phase offerings

The build phase essentially leverages the strategy phase recommendations and translates them into developing a solution across the organization. The services in this phase include delivering solutions in implementation, integration ERP across applications, customization, training, implementing change management initiatives, and data migration / cut-off strategies to ensure a smooth go-live of the ERP. ThoughtFocus also specializes in revalidating and optimizing ERP implementations to ensure that the benefits that are not leveraged due to implementation, process and people issues are identified and optimized. This ensures that planned ROIs are achieved.

• ERP implementation and gap strategy.
• Prototype development.
• Configuration.
• Customization.
• Interfacing and integration.
• Migration.
• Documentation.
• Implementation monitoring.
• Training.

PeopleSoft Services

• Implementation Services
  • installation, implementation, customization, integration and upgradation
• Upgrade Services
  • upgrade execution, customizations, enhancements, testing and deployment
• Post Go-Live Services
  • managing operations, troubleshooting, problem management and user support
• Value Added Solutions
  • Integration with Enterprise systems
  • Reporting and Data Warehousing Configuration, Implementation and Support
  • Self-Service and Portal Integration
  • Enterprise Performance Management (EPM)
  • Cross Module Integration Services

CRM

Efficient customer relationship management allows enterprises to build more profitable customer relationships. With processes streamlined from the CRM solution, organizations experience decreased operating costs as well.

ThoughtFocus CRM Practice is proficient at providing solutions and services, which enhance customer experience by leveraging customer insights. Our rich industry experience and proficiency in business processes in the areas of Marketing, Sales, Service and Support help companies achieve measurable business benefits from their CRM initiatives. We work closely with our clients in areas of people, process, technology and governance to deliver value through the entire life cycle of their CRM programs. ThoughtFocus helps you create strategic differentiation and operational superiority by configuring and implementing a CRM solution aligned with the elements of your competitive strategy.

While our CRM strategy and roadmap work in tandem with yours, you will be backed by detailed CRM value assessments; this therefore forms the basis for the implementation of exceptional CRM capability. Besides, our CRM Practice provides consulting services right from the initial stages of developing a CRM strategy through to the remainder of the entire CRM lifecycle.

At ThoughtFocus, our strong technology background coupled with our cutting-edge CRM strategy based solutions, equip you with Customer Relationship Management services for rapid and precise CRM implementation. Combine this with our CRM consulting services and you have an ideal partner in us. Our services leverage proven Delivery Model, tools, product expertise, methodologies, sophisticated knowledge assets.

Our offerings and approach

ThoughtFocus’ CRM solutions help you continually gather information about prospects and customers, leverage that information to develop customized campaigns, products and services, personalize service to customers, and support the marketing, sales, delivery and service processes with integrated services. You can call our experts in to help you plan, implement or manage a CRM technology investment across areas like lead generation, customer retention, campaign management and account management. The ThoughtFocus CRM Practice offers the complete range of value-added services in the CRM space.

We specialize in the following CRM packages

• Siebel
• Oracle CRM

ThoughtFocus understands the importance of enabling competitiveness in today’s business landscape. Providing outstanding customer service is more critical and doubly more challenging than ever. Companies that slack behind in meeting ever-soaring customer expectations face the risk of receding brand reputation, customer loss, and nose-diving revenues. ThoughtFocus plays a crucial role in ensuring this does not happen to you.